At Escape Online, one of the key things we believe that sets us apart from others in the industry, is our personalised technical support. If you have a problem related to any of our services then please contact our knowledgable helpdesk and we'll do our best to provide you with fast and efficient service.


Our helpdesk is available by phone Monday to Friday, 9.00am - 5pm Eastern Standard Time, excluding national public holidays. Calls outside these hours will go to voicemail where you should receive a response within 2 hours.

Call 1300 131 003 then press option 2.

If the helpdesk is unable to resolve any issue, then your case will be escalated up to our level 2 engineers.


Alternatively, you may also send us an email to This email address is being protected from spambots. You need JavaScript enabled to view it. where your issue will be promptly dealt with.